Questions and answers about ChatBoss

In ChatBoss a bot is assembled in a visual editor: you drag and connect ready-made blocks (message, buttons, AI answer, payment, appointment booking) without writing a single line of code. Each block is one step of the dialog, and the arrows between blocks define the order and the branching of the scenario. You can start from a blank canvas or from a ready-made template in the catalog. Once you press “Launch”, the bot is immediately available in Telegram.

A simple bot — a menu, lead collection, answers to frequent questions — takes 5–15 minutes if you start from a ready-made template. A bot with a complex AI dialog, appointment booking and payments usually takes from 30 minutes to a few hours, depending on the number of scenarios. There is no moderation stage: the bot goes live right after you build it.

The editor is built on a graph model: every block is a node and the links between nodes are transitions in the dialog, like in a flowchart. The “Condition” block branches the scenario by the user's answer (contains, equals, greater than and so on), so the bot can lead different clients down different paths. Changes are saved instantly and the scenario can be tested while you are still editing it.

Yes, both options live in the same editor. The template catalog contains ready-made scenarios for specific niches — salon appointments, order taking, customer support and others — which you can publish as they are or adapt. Alternatively you can start with an empty canvas and assemble the whole scenario from individual blocks yourself.

Everything collected through input blocks (name, phone, answers to questions, appointments) is stored in the “Tables” section of your account in a structured form — you can view and edit it right in the interface. The same data can be sent automatically to external systems through the HTTP block — to a CRM or Google Sheets, for example.

The number of bots is set by the account plan: the free plan runs one bot, Start allows up to 3, Pro up to 10. The plan is bought for the whole account rather than per bot: a single payment from $8.12 per month covers all of the owner's bots.

Publishing takes one click on “Launch” in the editor — the bot immediately becomes available at its t.me link and starts answering users. No extra verification or moderation from ChatBoss is required: you fully control the token and the settings of your own bot registered with @BotFather.

The AI block runs on OpenAI models: the current generation is GPT-5.6 (Luna, Terra, Sol), alongside GPT-5.2, GPT-5 Mini, GPT-5 Nano and the GPT-4.1 line. You pick the model for every AI block in its settings; the full list with prices is on the pricing page. The model affects cost and response speed: smaller models are cheaper and faster, larger ones are more accurate in complex scenarios.

The AI block is a graph node like any other: it receives the user's message and the conversation context, generates an answer through the selected model and can route the dialog into one of the branches depending on the user's intent. That lets you combine “hard” button-and-menu scenarios with a flexible AI dialog inside one bot.

Yes, there is a dedicated “Image generation (GPT Image)” block based on the gpt-image-2 model — it creates a picture from a text description (“generate” mode) or redraws an image sent by the user (photo transformation mode). Square 1024×1024, wide and vertical formats are available, as well as quality from Low to High.

The AI block can analyse images sent by the user — recognise a photo of a product or a document and answer based on its content, for example. To voice the bot's replies there are separate speech synthesis services (TTS and TTS HD) that plug into the scenario like any other block.

Yes, the free plan ($0.00) includes the AI block on the gpt-4o-mini and gpt-5-mini models — enough to assemble a bot and put it to work. AI requests themselves are charged from the balance as they happen on every plan: $1.18 is credited after you confirm your email. The free plan's limits are the “Created by ChatBoss.pro” signature in the reply to /start and unavailable image and video generation; larger models, media generation, removing the signature and higher limits require a paid plan from $8.12 per month per account.

Yes, the AI block keeps the dialog context for each user separately and takes previous messages into account when generating an answer, so the bot does not “forget” what you were talking about a minute ago. You can also store arbitrary data about the client through the “Session” block and use it elsewhere in the scenario.

Building a bot and signing up are free, and the first bot runs on the free plan for $0.00. There are two paid steps, both bought per account rather than per bot: Start — $8.12 per month, Pro — $17.53 per month. AI requests are paid separately and only as they happen: they are charged from the balance at the model prices, and no plan includes an AI quota.

Yes, the free plan costs $0.00 and is available to every account with no time limit — it is not a trial but a permanent option. It includes one bot, up to 100 active subscribers and 30 blocks in the scheme, the gpt-4o-mini and gpt-5-mini AI models, and in the reply to /start the bot adds a “Created by ChatBoss.pro” signature. The editor, templates and scenario blocks are fully available — except image and video generation: those blocks can be placed and saved, but they run from a paid plan.

The account balance is topped up in your dashboard — the current payment methods are shown in “Settings → Balance”. The minimum top-up is $1.18, and large top-ups earn a bonus: the platform shows its size right in the top-up form, before you pay.

Yes, that is what the “Payment” block is for — it accepts payments through Telegram Stars, TON or Bybit Pay right in the chat, without sending the client to a third-party site. The amount, the item name and the payment method are configured in the block and can be filled in dynamically from scenario variables.

No, ChatBoss takes no extra commission on payments accepted through the “Payment” block — you only pay the fee of the payment system itself (Telegram, the TON network or Bybit). All the money from clients goes directly to you, not to a ChatBoss balance.

Bots are not switched off: if there was not enough money to renew the plan, the account moves to the free plan ($0.00) and keeps working within its limits — basic AI models and the signature in the reply to /start. Whatever has already outgrown the free package (the number of subscribers, for example) keeps running in full for another 7 days, which is enough to top up without rushing. The bot's data — the scenario, the tables, the conversation history — is not deleted. AI requests are not executed at a zero balance: the AI block replies that the service is unavailable while the rest of the scenario keeps working.

Yes, $1.18 is credited to the balance after you confirm your email — you can spend it on the bot's AI requests right away. Bonus funds are not counted when calculating referral commission, but they are fully spendable on the platform's services.

The AI cost is calculated by the tokens of the specific model: GPT-5 Nano is the cheapest one for simple answers, GPT-5.6 Sol is for complex consultations. You choose the model for every AI block in the scenario yourself, so you can balance answer quality against spending — fast models for simple branches and powerful ones only where it pays off.

The builder has booking built in: you set working slots by day of the week, the length of one appointment and the booking calendar — the client picks a free time right in the chat with the bot. The fastest way to launch such a bot is to start from a booking template in the catalog or from a ready-made appointment setup example.

Yes, the booking settings define working slots for each day of the week separately, and specific dates — holidays, a specialist's vacation — can be excluded from the calendar manually: on those days the bot will not offer an appointment.

That is configurable: you can allow a single appointment per slot — for one-on-one work with a specialist — or several parallel appointments at the same time, for a group class for example. The limit is set in the booking settings separately for each bot.

Yes, the “Notification” block does that — it can send a message to one particular user or to a whole list of clients from a table, everyone booked for tomorrow for instance. The reminder scenario is configured the same way as the rest of the bot's dialog.

Yes, you add a choice of specialist or location to the scenario as a separate step before booking — through a menu block or an AI block — and then keep separate working slots for each option. The scenario is fully configurable.

The booking horizon is configurable — 90 days ahead by default, but the value can be changed to fit your business: limit booking to two weeks if the schedule changes often, or open several months for long-term planning.

Yes, integration with external systems is done through the HTTP block — it sends a request to any REST API with the headers, body and scenario variables you need. Through it the bot can create deals or leads in Bitrix24, AmoCRM or any other CRM with an open API.

The same way, through the HTTP block: it can send data — leads, contacts, records — to an external webhook or API endpoint that then writes it into Google Sheets or your accounting system. The setup needs the URL and the request format of the particular intermediary service, Google Apps Script for spreadsheets for example.

Yes, there is a dedicated SMS block supporting the SMSC.ru and SMS.ru providers and an arbitrary API — useful for duplicating an important notification to clients who have not opened the chat with the bot in Telegram yet.

That is what the “Operator” block is for — when it fires, the conversation with that particular user is switched to a live support agent, and further messages are handled manually instead of by the automatic scenario blocks.

Yes, the “Notification” block can send a message either to a specific list of users or to every contact in a chosen table — handy for announcements, promotions or mass reminders.

By default messages are stored in the ChatBoss database, like on most SaaS platforms, and on top of that you can enable full end-to-end (E2E) encryption of the conversation for a particular bot — then even the ChatBoss team is technically unable to read the content of the dialogs.

It is AES-256-GCM encryption of the conversation: messages are encrypted before they are saved to the database, and decryption happens only in the memory of the bot's container on the fly so that the AI assistant can answer. It is switched on with the “Enable E2E encryption of conversations” option in the bot settings and is available to all users for free, at no extra charge.

Only the bot's owner — the encryption key is shown once when you enable the option and is also sent to Telegram and to your email, but it is not stored on ChatBoss servers. That means that even if the server is technically compromised, the content of the conversations cannot be recovered without that key.

E2E encryption in ChatBoss was built exactly for scenarios with sensitive data — medical consultations, financial and legal services, where requirements such as GDPR, HIPAA or local personal-data laws apply. That said, encryption is a technical safeguard and not a legal opinion about full compliance with a particular law: responsibility for processing personal data stays with the bot's owner as the data controller.

Without the key the already stored messages cannot be decrypted — ChatBoss does not keep the key on its side and cannot restore it. So it is worth saving the key in several places: it is sent both to Telegram and to your email at the moment encryption is enabled.

ChatBoss does not store payment details — card numbers or crypto wallet credentials: payments through Telegram Stars, TON and Bybit are processed directly by the payment systems and are not saved on the platform's servers. The password of a ChatBoss account is stored hashed, as industry security standards require.